Expertise in IT
It is important that the manager knows well the product and its features, not only in general, but also from the technical side — pay attention to the specialist's past experience in the tech field or to their willingness to learn about the specifics of IT as much as possible in a short time. Taking into account the large amounts of information and terminology, many IT companies, while training new employees, hold various sessions with specialists from different departments (from development to customer service), organize tests and intermediate assignments to monitor progress.